Delivery times vary by location. Estimated delivery is 7-14 business days

We offer refunds, replacements, or repairs for products that are faulty, damaged, or not as described, in line with Australian Consumer Law.
We are confident in the quality of our products and want you to shop with complete peace of mind. That’s why we offer a 30-Day Money-Back Guarantee on all purchases. If you are not satisfied with your order for any reason, you may request a refund within 30 days of receiving your item

Eligibility for Refund

To qualify for a refund under this guarantee:

• The request must be made within 30 days of delivery
  
• The item must be unused, in original condition, and in original packaging
  
• Proof of purchase is required
  
• The product must not show signs of misuse, damage, or excessive wear
  

How to Request a Refund

To start a refund request:

1. Contact our support team with your order number
   
2. Explain the reason for your return
   
3. We will provide return instructions if eligible
   

Once your item is received and inspected, we will notify you of the outcome.

Refund Processing

• Approved refunds will be issued to the original payment method
  
• Processing time is typically 5–10 business days after approval
  
• Shipping fees (if applicable) are non-refundable
  

Exclusions

The 30-Day Money-Back Guarantee does not apply to:

• Items damaged through misuse or neglect
  
• Products returned incomplete or heavily worn
  
• Clearance or final sale items (if applicable)
  

Australian Consumer Law

This guarantee is provided in addition to your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Our Commitment

Your satisfaction is our priority. If you’re not happy, we’ll work with you to make it right.

You can contact our support team via the Contact page. We aim to respond to all enquiries within 24–48 business hours.